One audit. One plan. 1,500 €.
Two weeks of mystery shopping your customer journey. We buy as a real customer in up to three languages, time every response, document every gap, and deliver a concrete agent plan. Fully credited if you book one of the tiers within 90 days.
What we deliver
Mystery shopping in up to three languages
We buy as a real customer. Web form, WhatsApp, phone, email. All documented.
Response time measurement
Every inquiry timestamped. You get a precise table: when you responded, how long the customer waited.
Gap analysis with examples
No abstract findings. Real conversations, specific shortfalls, specific recommendations.
AI agent plan with priorities
Which roles would we build? In what order? With what expected impact? Prioritized by leverage.
One-hour strategy call
We present the results together. Your team asks, we clarify. Recorded on request.
Two weeks. A clear plan.
- 01Days 1 to 3: kickoff and mystery-shopper account setup
- 02Days 4 to 10: mystery shopping across channels and languages
- 03Days 11 to 12: analysis and prioritization
- 04Day 13: report writing
- 05Day 14: presentation call with your team
What you walk away with
15 to 25 pages, specific findings
prioritized by revenue leverage
fully applied if you book in 90 days
Questions about the audit
Twenty minutes. No pitch deck. Just questions and honest answers.
If we are not a fit, we say so immediately. If we are, we start with an audit before you commit to any tier.